AUTO 130 - Automotive Service Advising

Institution:

Northampton County Area Community College

Subject:

Automotive Technology

Description:

This course is designed to prepare students for the role as a service advisor in an automotive repair facility. Emphasis will be on managing workload, interacting with the customers and technicians, writing repair orders, basic knowledge and skills of professional selling and practicing ethical sales practices. Methods of maintaining or increasing customer satisfaction index (CSI will be emphasized). Additional Course Fees: $10.00

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northampton.edu

Phone Number:

(610) 861-5300

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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