CIS 227 - Technical Support

Institution:

Harrisburg Area Community College-Harrisburg

Subject:

Computer Information Systems

Description:

Provides skills needed to operate and manage in a technical support environment. The course covers technical support, troubleshooting, escalation channels, communication skills, and developing professional interaction with end users. Also included is an in-depth study of help desk software with an emphasis on call and asset management. Prerequisite: CNT 120, and CIS 222 or 249 or 264 or 265 with grades of C or higher.

Credits:

3.00

Credit Hours:

Prerequisites:

CNT 120 & ( CIS 222 or CIS 249 or CIS 264 or CIS 265 )

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.hacc.edu

Phone Number:

(717) 780-2300

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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