CPT 259 - User Support Operations

Institution:

Westmoreland County Community College

Subject:

Computer Technology

Description:

This course provides those students seeking to become help desk or call center professionals with skills ranging from customer service, troubleshooting software and computer problems, operation of the help desk and creation of manuals. It is expected that students have a prior knowledge of basic computer concepts, word processing, spreadsheet and database applications and Internet experience.

Credits:

3.00

Credit Hours:

Prerequisites:

CPT 150

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.westmoreland.edu

Phone Number:

(724) 925-4000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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